How Do I Report A Bug?

Did you encounter a potential bug?

• You can contact Customer Support and send a support ticket.
• You can also report a bug on the official RiME forums. Reporting a problem on the forums is a great way for other players to chime in who may be experiencing the same issue as you.

When contacting support, please provide a summary of the issue in as much detail as possible, and include answers to as many of the following questions as you can:

• Did the issue occur in a particular level, in the main menu, when launching the game, or elsewhere?
• Did the issue result in a crash or error message? If 'yes', please provide any crash numbers or error messaging that you received in the error history.
• Did the issue prevent you from continuing to play? Please explain.
• What areas of gameplay does the issue affect? Examples: Audio (music or sound effects), Visual, Game Performance, Gameplay etc.
• How often do you experience the issue? Does it happen every time you complete the same actions, or is this the first time you have experienced this?
• Can you explain what you expected to happen, as opposed to what you experienced?
• Please provide any visual evidence such as videos or screenshots relating to the issue you are reporting.